What was supposed to be a simple transition to high-speed internet has turned into a three-day ordeal for Michael Anakpa, a new customer of internet service provider FibreOne, who is now publicly calling out the company for what he calls “obtaining money under false pretences.”
The issue began on Thursday, October 30th, when Mr. Anakpa had FibreOne’s fibre infrastructure installed at his residence. According to him, the initial process was smooth, and he was given a clear timeline for activation.
“The installation was completed on Thursday, and I was explicitly informed that my connection would be activated within 2 hours,” Anakpa stated in a detailed complaint shared with this publication. “It’s now three days, and nothing has been done.”
Since that promised two-hour window lapsed, Anakpa’s experience has been one of frustration and dead ends. He reports spending significant time and effort trying to get an update or a solution from the ISP’s customer service team, only to be met with silence and inaction.
“I’ve been calling repeatedly with no response or solution from your team,” he said, highlighting a common grievance among consumers in the telecom sector: the challenge of reaching a helpful and responsive support system.
The situation has escalated from mere inconvenience to a point of principle for Anakpa. He questions the fundamental ethics of FibreOne’s service model, suggesting that a company should not require a public confrontation to fulfil its basic promises.
“This level of service is completely unacceptable,” Anakpa declared. “Must customers create a scene before issues are resolved?”
His patience exhausted, Anakpa has issued a firm ultimatum to the company. He has demanded that the activation issue be resolved by the end of today, November 2nd, or he will pursue a full refund.
His closing remarks in the complaint underscore his feeling of being misled. “If this matter is not fixed today, I will have no choice but to request a full refund, as this amounts to obtaining money under false pretences, making promising you cannot keep.”
The case, tied to customer ID Fob68241, raises broader questions about customer service accountability and the fulfilment of service-level agreements in Nigeria’s competitive ISP market. FibreOne, which has positioned itself as a premium fibre broadband provider, now faces public scrutiny over its activation protocols and customer response mechanisms.
As of the time of this report, it is unclear if FibreOne’s support team has responded to Mr Anakpa’s urgent request for resolution. This story is developing, and we will provide updates as more information becomes available.
