Unity Bank clarifies the issue with transaction email alert notifications
In response to the allegation that customer information may have been divulged to a third party by Premium Times, Unity Bank would like to clarify the non-customer email account mentioned in the report had been resolved once the complaint had been received in December 2022.
Although this is a peculiar case, it is important to note that the reported transaction email error did not affect more than one customer.
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The particular incident complained about by Adams Amin, who has the email account, has been thoroughly investigated and this was due to an erroneous entry of the email address which has now been corrected.
Upon being contacted, Unity Bank conducted an investigation to verify the claims and in the course of the resolution, in the last quarter of 2022, Unity Bank and Adam Amin exchanged a series of emails.
On December 14, 2022, Unity Bank informed Adam Amin of the successful deactivation of the email, which led us to fully resolve the email notification error.
Currently, there is no email linked to the account, a situation in which our IT team has reconfirmed the non-availability of the account in our database.
Seunmanuel Faleye is a brand and communications strategist. He is a covert writer and an overt creative head. He publishes Apple’s Bite International Magazine.
