Zenith Bank, one of Nigeria’s leading financial institutions, has reassured its customers of smoother and more efficient banking experiences following its recent infrastructure upgrade. The bank issued an apology to its clients for any inconvenience caused by disruptions across its e-channels during the maintenance period.
In a statement released on Thursday, Zenith Bank explained that the interruptions were part of routine technological enhancements aimed at optimizing service delivery. The bank emphasized its commitment to ensuring uninterrupted service availability, highlighting that it takes this responsibility seriously and continually invests in its infrastructure to provide seamless transactions.
The statement read:
“We sincerely apologize for the service disruptions you experienced recently on our banking channels. This was due to an Information Technology upgrade aimed at improving the quality of service we provide.”
Zenith Bank further assured customers that the upgrade has made substantial progress, allowing them to carry out transactions smoothly via various channels, including:
- Zenith Bank Debit Cards
- The Zenith Bank Mobile App
- Zenith Bank Internet Banking Platform
- Zenith Agents Nationwide (Agent Banking)
The bank also encouraged customers to visit any of its branches nationwide for assistance and reminded them that they can reach out to the Zenith Direct team for further inquiries via phone or email.
Zenith Bank remains dedicated to providing top-notch services and expressed gratitude to its customers for their understanding and continued patronage.
For any further inquiries, customers can contact Zenith Direct on the following numbers: +234 201 278 7000, 0700ZENITHBANK, 0904 085 7000, or via email at Zenithdirect@zenithbank.com.
The bank concluded by thanking its esteemed customers for their continued trust and support, reaffirming its commitment to delivering exceptional banking services across all platforms.
Thank you for banking with us.
Seunmanuel Faleye is a brand and communications strategist. He is a covert writer and an overt creative head. He publishes Apple’s Bite International Magazine.